Karmanos Coronavirus (COVID-19) FAQs

For Patients and Caregivers

Should I keep my appointment?

As of May 29, 2020 Karmanos has resumed all cancer services, including active treatment, surveillance, follow up and screening. New patients may also schedule appointments. Those with postponed appointments have been rescheduled and should keep their upcoming appointments. If you would like to make an appointment, please call 1-800-KARMANOS or request an appointment online.

What is the visitation policy? 

Click here to read the latest Karmanos Cancer Institute Visitation Policy

How can I contact my friends and loved ones?

We understand the important role of loved ones and social support for patients during their time of healing. Fortunately, there are options for patients to stay in contact with loved ones using technology. Karmanos offers free Wi-Fi for use of personal phones, computers and tablets. Additionally, each of our inpatient rooms is equipped with a landline phone.

Are cancer patients at a higher risk of contracting COVID-19?

Any person who is immunosuppressed or with comorbidities may be at an increased risk.

Are all cancer patients at risk? What about those with a history of the disease?

Patients who are undergoing active treatments are presumed to be at higher risk than those who are in remission. Among cancer patients, people with blood malignancies are at the highest risk for coronavirus complications. Patients who are in active chemotherapy and bone marrow transplant patients are also at risk.

Click here for CDC recommendations for cancer patients Staying Well While Staying Home.

Do I need to wear a mask?

Everyone entering a Karmanos facility is required to wear an approved mask. Patients who arrive without masks will receive them at the entrance.

Should I arrive early to my appointment to get through screening?

We encourage all patients to arrive at Karmanos 15 minutes ahead of their scheduled appointment time to ensure they have sufficient time to get to their appointment location and check in.

Do I have to get re-screened if I go outside?

Yes, patients who leave the building you must be re-screened to enter again.

Should I park in the same place?

Detroit: The screening process will not impact parking for patients who drive themselves. Patients who are being dropped off may proceed to the main lobby at 4100 John R for screening. Drivers may utilize the valet system or the north parking garage while they wait.

All other locations: The screening process will not impact parking. Due to visitation restrictions, drivers and visitors will be required to wait in their vehicles

Will I be exposed to others when I am waiting to be screened at the entry?

We are prepared to accommodate social distancing even while patients are in line.

What should I do if a family member becomes sick?

If a member of your household begins showing symptoms of respiratory illness, it is imperative that they practice good hand hygiene and cover their cough. Although it may be difficult, you should practice social distancing and refrain from sharing spaces when possible.>

For more information, patients may visit CDC.gov and Karmanos.org or call the Michigan COVID-19 hotline at 1-888-535-6136 seven days a week from 8 a.m. – 5 p.m.

What should I do to stay safe?

  • Patients should follow the CDC guidelines, which include good hand hygiene, avoiding high-touch surfaces, not touching their face and avoiding crowds and travel.
  • Patients should be sure to have an ample supply of their medications. They may contact their physicians to ask about obtaining extra necessary medications.
  • Patients should work to minimize stress and get enough sleep.

Who should I contact if I have concerns?

For more information, patients may visit CDC.gov and Karmanos.org or call the Michigan COVID-19 hotline at 1-888-535-6136 seven days a week from 8 a.m. – 5 p.m.

The Karmanos Response

What is Karmanos doing to protect patients?

Safety is always the top priority at Karmanos Cancer Institute. Out of an abundance of caution, we have instituted a number of additional safety measures during this time. To read about the measures we’re taking, visit our Safe Care webpage.

Is Karmanos accepting deliveries?

Delivery of flowers, food or other items may be restricted in order to limit the number of people in our facilities.

Can I donate my unused medical supplies?

Yes, at this time, Karmanos has the supplies needed to care for patients and protect staff who are responding to the COVID-19 (Coronavirus). However, as this situation evolves, we may need additional materials. In anticipation of an increased need, we are asking our community to donate any relevant medical supplies they may have.

What to donate (new or unused):

  • Disposable face masks
  • N95 masks, sometimes called respirators
  • Eye protection including face shields and safety goggles
  • Wipes: bleach or antimicrobial
  • Hand sanitizer
  • Disposable gowns
  • Disposable gloves, especially powder-free non-latex
  • Powered air-purifying respirators (PAPR) hoods

How to donate

Drop off supplies at the main entrance of Karmanos Cancer Institute:
4100 John R
Detroit, MI 48201
Monday – Friday, 8 a.m. to 4 p.m.

There will be a drop box located in the front entrance.

Mail items to:

Karmanos Cancer Institute
Attn. Purchasing Department
4100 John R
Mailcode: HP00MM
Detroit, MI 48201

If you would like to contribute financially, click here to make a donation.


Please email purchasing@karmanos.org

Need More Information?

Visit the CDC website to get the latest information and answers to frequently asked questions

CDC Coronavirus Disease 2019 (COVID-19) FAQ

CDC: Stay Well While Staying at Home | Cancer Survivors