Patient and Visitor Information

Coronavirus (COVID-19) Restricted Visitor Information - All Karmanos Locations

To protect the health of our communities and as a safety precaution to prevent the risk of spreading COVID-19, Karmanos Cancer Institute is continuing visitor restrictions.

Outpatient clinics:

Due to the increased risk for our immunocompromised patients, no visitor is permitted in any Karmanos cancer treatment facility. Visitors may wait in their car in designated parking areas at the treatment location. An exception includes one healthy adult accompanying a patient for a new patient consultation visit.

Inpatient units:

Patients in inpatient rooms are allowed one healthy adult visitor per day. Patients who are COVID-19 positive or are suspected will not be allowed visitors. We cannot accommodate overnight stays at this time. Visitation hours are from 8 a.m. – 6 p.m. Visitors who are approved to enter will be:

  • Screened for coronavirus symptoms including fever and respiratory infections. If symptomatic, they will not be allowed to enter.
  • Expected to wear a face mask while in the hospital.
  • Expected to stay at the patient’s bedside and not wander.
  • Expected to sanitize/wash hands every time they enter or leave the patient’s room.
  • Expected to leave immediately when visitation is over, and not wander through hallways.

All visitors must be 19 years or older. Visitors must always remain in the patient’s room and not gather in common areas such as waiting rooms or lobbies. Visitors will be asked to return home if they exhibit symptoms or respiratory infection (fever, runny nose, cough, shortness of breath) or do not comply with the above policy.

We understand the important role of loved ones during this time and encourage patients to use our free Wi-Fi to communicate with family members and friends through a mobile device, tablet or laptop.

Our commitment to health and safety remains the highest priority. We continue to monitor the risk of COVID-19 closely and will adjust visitor restrictions as necessary. We appreciate your help in keeping our patients and employees safe.

Delivery Policy

For the protection of our patients, we kindly ask you to not send flowers, food or other items that must be delivered.

Pharmacy Services - Detroit

The Karmanos Ambulatory Pharmacy in Detroit will remain open. Patients filling clinic or discharge prescriptions may visit the Pharmacy as usual. Due to the Governor’s temporary visitation policy, patients needing refills may request to have their prescriptions mailed by calling 1-800-KARMANOS (1-800-527-6266), Monday - Friday from 9 a.m. to 6 p.m.

Delivery Policy for COVID-19

For the protection of our patients, we kindly ask you to not send flowers, food or other items that must be delivered.

Temporary Parking Options

COVID-19 (Coronavirus Update):

Valet services at Karmanos Cancer Institute in Detroit is temporarily unavailable.

During this time, parking for Karmanos patients is available in our valet lot and the North Deck parking garage, located at John R and Canfield. Patients can be assured that they will be assisted from the car and throughout their visit.


Parking Options

Please note Valet Service is temporarily unavailable. See information above.

Valet parking:

  • Karmanos Cancer Center - Monday-Friday from 6 a.m. – 7 p.m. For valet parking after 7 p.m. and on the weekends, please go to the Harper University Hospital entrance. Note: Vehicles left in the care of valet parking after hours will be moved to the North Parking Deck and can be picked up by contacting the Security Office at 313-745-8353. 
    • Karmanos patients and visitors, with validation, can valet park for $5 per vehicle, $3 with a handicap placard at 4100 John R. Without validation, valet is $10. Karmanos patients and visitors can receive validation at each check-in area or nurse's station. Valet is cash only. Please note that Gershenson Radiation Oncology Center parking cards are not valid in the valet lot.

  • Harper University Hospital - Monday-Friday from 5 a.m. – 10 p.m. Saturday, Sunday and holidays from 6 a.m. – 10 p.m. After hours, please see security staff in Harper University Hospital’s main lobby. DMC Valet is $10/$5 handicap. Karmanos valet stickers are not valid at this entrance.

Self-park:

We are happy to offer free self-parking to Karmanos patients and their visitors. To obtain free parking, please bring your parking stub with you to your appointment. If you are checking in for an appointment at Karmanos, the Patient Service Representative will provide you with a sticker for your parking stub. If you are visiting a Karmanos patient, the Oncology Care Associate at the nursing station desk can provide you with a sticker for your parking stub. This applies only to self-parking in the North or Center Deck. When exiting the deck, scan the barcode at the machine. Do not insert the ticket. If you encounter an issue, please press the button for assistance.

  • North Deck - John R and Canfield, 24 hours/7 days a week
  • Central Deck - John R and Alexandrine, 24 hours/7 days a week.

Parking for patients receiving radiation treatment:

Gershenson Radiation Oncology Center parking is a gated lot that can only be entered by using the parking card received at the first visit. The entrance is located on Canfield Ave. and Brush St. in Detroit.

Wayfinding Map

Download Karmanos Cancer Institute's Wayfinding Map

Amenities

Karmanos Cancer Center offers the following amenities for our guests.

Please note: Karmanos and the Detroit Medical Center are non-smoking campuses, which means there is no smoking on hospital property, or parking decks. 

Food & Beverage

Karmanos offers complimentary coffee, tea, water and hot chocolate for patients and visitors in the Wertz Clinic and Supportive Services office located within the cancer center.

In addition, Karmanos offers these eateries on our hospital’s campus:

  • DMC Midtown Marketplace - located on the first floor of Harper University Hospital. Eateries include Starbucks, Dunkin' Donuts, Menchie’s Frozen Yogurt, Kendra Sushi Bar, Kabob Grill, Papa Joe’s Gourmet Foods, Burger Bar Detroit, Kit Chen Thai and Nia's Greek Street Food.
  • Chick-fil-A - located on the first floor near the main entrance of Hutzel Hospital. Hours are Monday-Friday, 10 a.m.-10 p.m., Saturday, 10 a.m.-6 p.m. and Sunday, closed. 
  • Wendy’s - located on the first floor of Harper University Hospital, near the main elevators. Wendy’s closes every day at 3 a.m. and reopens at 6 a.m.
  • Great Lakes Coffee Beanery - located in the Hutzel lobby. Hours are Monday-Friday, 7 a.m. – 7 p.m. and on Saturday from 11 a.m. – 5 p.m.

Internet Access

Karmanos Cancer Center offers free Wi-Fi. You can connect to the Wi-Fi on your laptop, tablet or phone. Please follow the instructions below:

  1. Click on the Network Connection indicator on the Start bar (next to the computer clock). Another way would be to go to Start -> Settings ->Network Connections.
  2. When the Connection window is opened it should list all available wireless signals.You must click on “KCCGUEST” and click “connect.”
  3. Once the connection process is complete, you must open your Internet browser, which will prompt an acceptable use policy. You must “Accept” this policy. Some Internet browsers will first bring up a white screen saying that the security certificate is out of date. Click on the ‘Accept’ button to accept the usage agreement.
  4. When a screen comes up saying the Karmanos terms have been accepted, you are connected to the wireless network.

You may have to accept the agreement more than once for it to confirm and allow a connection.

ATMs

Other ATM machines are located in:

  • Across from Karmanos Pharmacy
  • Brush Corridor near Brush Mall lobby
  • Harper Professional Building lobby
  • Harper University Hospital in the main lobby
  • Harper University Hospital near the cafeteria
  • Hutzel Hospital in the main lobby

Security & Escort Services

The DMC Security Department understands the unique needs of a cancer patient and their visitors. For all security assistance that may include officer escort to sites within the DMC, lost and found, or any other issues, please call 313-745-8353.